Privacy Policy | Northside Electrical and Air

Northside Electrical and Air Pty Ltd

Last updated: 5/5/2026

This Privacy Policy outlines how Northside Electrical and Air Pty Ltd collects, uses, stores and protects personal information provided through our website, phone calls, emails, enquiry forms, quote forms, social media pages and direct communication with our team.

We respect your privacy and are committed to handling personal information responsibly and in accordance with applicable Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles, where applicable.

Business Details

Business Name: Northside Electrical and Air Pty Ltd
ABN: 70 679 691 886
Electrical Contractor Licence: EC# 89726
Phone: 0466 875 408
Email: [email protected]
Base: North Lakes
Service Area: Brisbane, Moreton Bay and surrounding areas

Information We Collect

We may collect personal information when you contact us, submit a form, request a quote, book a service, communicate with us online or engage our services.

This information may include:

Your name

Phone number

Email address

Suburb or service address

Details about the service you require

Photos or files you choose to upload

Job notes, booking details and correspondence

Payment, invoice or billing information where required

Website usage information, such as pages visited and enquiry activity

We only collect information that is reasonably necessary for our business activities, including quoting, booking, completing services, communicating with customers and managing enquiries.

How We Use Personal Information

We may use your personal information to:

Respond to your enquiry

Provide quotes and service information

Book and manage electrical, air conditioning, smoke alarm, EV charger, switchboard or maintenance work

Contact you about your job, booking or quote

Send invoices, receipts or payment-related information

Maintain customer records

Improve our website, services and customer experience

Respond to reviews, feedback or complaints

Comply with legal, regulatory, insurance or licensing obligations

Contact Forms and Quote Forms

Our website may include contact forms and quote request forms. Information submitted through these forms is used for the purpose of responding to your enquiry, providing a quote, booking a service or contacting you about your request.

Form submissions may be sent to us by email and/or stored in our website or CRM system.

Cookies and Website Tracking

Our website may use cookies, analytics tools and tracking technologies to help us understand how visitors use the website and to improve our marketing and user experience.

This may include information such as:

Pages visited

Time spent on the website

Device and browser type

General location data

Referral source

Form submissions or button clicks

You can manage or disable cookies through your browser settings. Some website features may not work correctly if cookies are disabled.

Google Reviews, Analytics and Third-Party Tools

We may use third-party tools such as Google Analytics, Google Business Profile, Google Reviews, website forms, CRM systems, email services, advertising platforms or call tracking tools.

These third-party services may collect and process information in accordance with their own privacy policies.

Social Media

If you contact us through social media platforms, we may collect the information you provide in that communication. Social media platforms may also collect information about you under their own privacy policies and terms of use.

Disclosure of Personal Information

We do not sell your personal information.

We may disclose personal information where reasonably necessary to:

Employees, contractors or service providers who help us deliver our services

Website, CRM, email, hosting, IT or payment service providers

Accountants, insurers, legal advisers or professional service providers

Regulators, authorities or law enforcement where required by law

Other parties where you have given consent

Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored electronically, in email systems, website platforms, CRM systems, accounting systems or business records.

While we take reasonable steps to protect personal information, no online transmission or storage system can be guaranteed to be completely secure.

Accessing or Correcting Your Personal Information

You may request access to personal information we hold about you or ask us to correct inaccurate, outdated or incomplete information.

To request access or correction, contact us using the details below. We may need to verify your identity before providing access or making changes.

Marketing Communications

If you have contacted us or used our services, we may occasionally send you service-related updates, reminders or relevant business communications.

You can request to stop receiving marketing communications at any time by contacting us.

Complaints

If you have concerns about how your personal information has been handled, please contact us first so we can review and respond to your concern.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updated version will be published on our website.

For privacy-related questions, access requests or complaints, contact:

Northside Electrical and Air Pty Ltd
Phone: 0466 875 408
Email: [email protected]
ABN: 70 679 691 886
Electrical Contractor Licence: EC# 89726